The Relateful Company maintains the following refund policies. If you have any questions, please email us at [email protected]
Refunds are possible within a week of the purchase date—with a 10% admin fee. Alternatively, the full amount can be transferred as a credit to use on any Relateful Company event (in-person or online) within a year from purchase date.
Refunds requested after a week of the charge will not be possible to be issued.
Memberships include monthly memberships, weekly passes, and 1 day passes.
Individual Relateful online or Relateful Austin Sessions
Cancellations up to 24 hours in advance will be refunded for the full amount.
Occasionally someone will book a single online relateful session and mess up the time, or if there is some other technology related flub; please reach out and we'll happily register you for another session.
If you are unable to attend a studio session you have already purchased, email us at least 24 hours before session start for a full refund, or you can transfer credit to a future session. Refunds cannot be issued less than 24 hours before session start, nor after session has occurred.
The default is no refunds; in the rare case that someone discovers the program isn’t a good fit partway through, we will review the case based on individual circumstances.
The following ethos informs our decisions:
Generosity in the face of honest mistakes or misunderstandings
Knowing that stronger containers support deeper transformations*
If you want to leave the training you should email the course lead about this, giving your reasons, and they will determine if any refund will be given.
*Because transformation often requires us to go through a challenging period of facing the unknown (cocooning before becoming a butterfly), over the years we’ve seen that any sense of “trying it out” rather than a full commitment is a disservice to the purpose of the program and the integrity of the contract participants enter when you register for the course.
Weekend Workshops / Immersions
Refunds are possible up to 1 week before event with a 10% admin charge, or the full amount can be credited to a future Relateful Company event, relateful online sessions, 1-1 relateful sessions, or 1-1 coaching.
Note: We reserve the right to refuse entry to our events at our discrection. In these situations we will issue a full refund.